FAQ - Frequently Asked Questions
an neo WP

You get an entire universe of specialized media plugins for modern media management in WordPress. Included are perfectly coordinated tools for Renaming, Replacing, Optimizing, Drawing, Animating and Managing media. Each plugin is designed to improve your SEO ranking, boost your site's performance and save you valuable time when creating content.

With the Pro version you get all features in a single plugin. One ZIP file, one settings page, one update and full control. In the neoPlugin settings you activate exactly the features you need.

Behind neo WP is a dedicated team of experienced web developers. With great attention to detail and a high standard for code quality we continuously develop the neo universe further.

With the Free version you get all neo Plugins with their basic features. On the download page you can download the plugins individually or install them directly with the neoPlugins ZIP. After installation the neo Plugins appear as separate entries in the WordPress backend and must be managed and updated separately. Support is available via the public WordPress forum.

With the Pro version you get all neo Plugins including all Pro features in a single ZIP file. You upload just that one file and then find all features as one plugin entry in your dashboard. In the plugin overview in the settings you toggle exactly the modules you need. All Pro features marked with the crown icon 👑 are available to you immediately. These include, for example, showing all posts that use a particular image, bulk actions in neoRenamer, an advanced animation editor for drawings, and much more. Thanks to automatic security and feature updates you always stay up to date. Newly released media plugins and tools will be added in the future at no extra cost. With the Pro version you also enjoy prioritized premium support directly from the developer team.

So if you want to save time, stay flexible, and use all professional features immediately, the Pro version is the right choice for you.

All neo plugins are regularly updated, hosted on German servers, and fully comply with European data protection regulations (GDPR). In addition, all updates are thoroughly tested by experienced WordPress professionals before release.

Yes! You can test all neo plugins directly in the online sandbox without installation. You also have the option to test all neoPro features on your own WordPress site for 14 days free of charge. You can activate this trial period in the WordPress backend under the neoWP settings. This lets you take your time to find out if neo WP is right for you.

We are often asked: Why pink and green? What is up with the colors? Why do I still see the plugin when I close my eyes? We wanted to stand out. If you want to give your optic nerve a break: In the Pro version you automatically get a calmer color scheme in dark blue and gold. Many users fell in love with the neon colors. That is why there is a toggle for the color scheme in the Pro settings.

Yes! The neo WP team is happy to receive feedback, ideas, and suggestions. Everything that ends up in our suggestion box will be discussed by the team. We respond to every piece of feedback.

Yes, all neo plugins support multiple languages, including English and German. If a language is not yet available, the English version will be shown automatically.

After the purchase you will receive two emails with your invoice, the download link and your personal license key. If the emails do not appear in your inbox, check the spam folder. Alternatively you can find all information in your account. You can then easily install the plugin in your WordPress dashboard as a ZIP file via "Plugins > Add New > Upload Plugin" and enter the license key. You can then delete the free neo plugins as they are no longer needed. Existing settings and content are of course retained when switching from Free to Pro.

There are licenses for 1, 5, or 25 websites. Each production website occupies one slot within the license - including within a WordPress multisite installation. Development, testing, staging, or local environments are free and do not require their own license as long as they are assigned to a licensed production site. Discounted license packs for 5 or 25 websites can be selected directly via the pricing table or at checkout. If you need more than 25 licenses, please contact us by email.

Yes! A domain change is easily possible. You can deactivate the license on the old domain and then reactivate it on the new domain. The assignment of licenses to domains can alternatively be viewed and adjusted at any time in the account. When you purchased the license, the access data was sent to you by email from neo-wp.com. If you have questions or problems, we're happy to help.

Yes, of course! You can upgrade or downgrade your plan at any time. To do so, log in to your account with the credentials you received by email from neo-wp.com when you purchased the license. When upgrading, you only pay a prorated amount - previous payments are applied as a credit. When downgrading, the subscription term will be extended accordingly.

You have several options to activate your Pro plugin:

If you already have any neo plugin installed in the free version, you can enter your license key on the neo WP settings page in the WordPress backend. The Pro version will then be installed automatically and your license activated.

To make installation on multiple WordPress instances easier, you can also download the ZIP file of your Pro plugin directly here. Before downloading, enter your license key so it is integrated into the plugin.
When installing this ZIP file, you will not need to enter the license key again, as it will be read and activated automatically from the ZIP file.

In your user account you can manage the assignment of licenses and domains. When you purchased the license you were sent the access data by email from neo-wp.com.

Yes! With neo Pro you get access to all neo plugins in a single ZIP file - at the price of a classic WP plugin. In the backend you decide which modules and features you want to activate and use. This way you only pay once a fair price and assemble your system flexibly and efficiently.

Yes! With an active license you automatically receive all updates such as security and bugfix updates as well as new features and improvements. Even before a new WordPress version becomes widespread, we ensure compatibility.

You also get access to all pro features of new media plugins that are released in the future. This keeps neo Pro always current, powerful and up to date for you. These updates are included in all premium plans as long as your license is active. In particular, with a lifetime license you receive updates forever.

Yes. One license covers both your live and development, staging, test, and localhost environments such as dev.example.com. Addresses with endings or subdomains like dev, test, local, staging or example do not count toward the license quota. Common hosting domains like *.cloudwaysapps.com, *.wpengine.com or *.instawp.co are also detected automatically. You can find a full list of all detected development domains in the overview.

Yes, absolutely! neo Pro was specifically designed to help your web design business grow and support clients. You can start with the neo Pro plan, which includes professional features and can be used on up to 1, 5 or 25 websites. We also offer an Enterprise plan for larger companies.

All major credit cards, including Visa, Mastercard and American Express, as well as payments via PayPal are accepted. If you prefer another payment method, feel free to contact Support - we’ll surely find a suitable solution.

Yes! We offer substantial discounts on annual plans when they are paid in advance. If you think you may qualify for an additional discount - for example as a student - just send us an email. We’ll surely find a solution.

Yes! After purchasing a plan you are fully covered by our 14-day money-back guarantee. We stand behind the quality of our product. If you don’t like our plugin, we will refund the full purchase amount-100% back, no questions asked. Start the refund in the plugin admin settings via the menu item neo WP > Contact > Get refund.

Yes! If you ever decide that neo WP is not the right plugin for your project, you can cancel your subscription and the automatic renewal anytime in your account. All plans are cancelable monthly, unless you purchased an annual or lifetime plan. After cancelling you can continue to use the free plugins, but you will no longer receive Pro updates or email support.

Downloading the Pro plugins requires a valid license. If you have already purchased a license key, you can download the ZIP file of the Pro version here. During download your license key is automatically embedded in the plugin file. This means the key is already included during installation and no additional activation is required.

In your user account you can manage the assignment of licenses and domains. When you purchased the license you were sent the access data by email from neo-wp.com.

Yes, that is possible! Just download the neoPlugins-ZIP and install all plugins conveniently with a single click each via the neo WP settings page in the WordPress backend. Each plugin will then be displayed individually in the WordPress plugin list and can be managed and updated separately there. The plugins are technically independent and are functionally perfectly coordinated.

With the Pro version you get all neo plugins as a bundled ZIP file. After uploading and installing, all plugins including Pro features are available in a single Pro plugin. This way you only have to install, manage and update one plugin. In the Pro plugin settings you can selectively enable only the features you actually need.

The neoUniverse is more than just a collection of plugins. It is your complete toolbox for all media challenges in WordPress. Currently included are ten specialized plugins: neo Library, neo Rename, neo Replace, neo Duplicate, neo Optimize, neo Lazy, neo Draw, neo Animate and neo Motion. They work seamlessly together, are perfectly coordinated and cover all areas around media management, SEO and performance. Whether renaming images, replacing files, optimizing SEO, enabling lazy load or drawing and animating content. The neoUniverse makes your media workflow noticeably simpler and more efficient. And the best part: the neoUniverse keeps expanding. New tools and features make your WordPress everyday even better.

If you use Safari, your Mac may automatically unzip the ZIP file. Instead of the ZIP file you then only get the unzipped folder. You cannot upload that directly to WordPress.

Solution: Open the Safari settings and turn off the option "Open safe files after downloading". After that the ZIP file will remain the way you need it.

The video titled "How to disable Safari auto extract for ZIP files when downloading WordPress plugins" on YouTube shows you the exact details.

The plugin neo Rename is a WordPress plugin that lets you rename images, videos and other media files in your media library efficiently. It automatically updates all references in the database to refresh existing links and improve your SEO ranking.

The plugin neo Rename optimizes image titles, filenames and slugs, creates SEO-friendly redirects (301 redirects) and can automatically generate missing alt texts from image titles. This sustainably improves your website's visibility in search engines.

Yes, with the built-in bulk or batch processing you can use neo Rename to rename multiple files at once. A preview feature shows you all planned changes in advance.

All common media formats are supported by neo Rename for images, videos and documents, including: JPG, PNG, WEBP, SVG, PDF, MP4, MOV, MP3, ZIP and many more.

When renaming, neo Rename automatically updates all references in your WordPress database, including post content, ACF fields and even PHP arrays. Additionally, a 301 redirect ensures that the old image links already indexed by Google remain accessible. This keeps your SEO performance stable and prevents losing rankings due to broken links.

Renaming files in WordPress can affect existing image references and links. Before renaming media we recommend:

✅ Make a backup: Create a backup of your site before renaming many files at once.

✅ Start with single files: First test renaming with neo Rename on individual files.

🛠️ Clear plugin cache: If problems occur after renaming, clearing the plugin cache can help, since old image references may still be stored there.

🛠️ Clear browser cache: If incorrect or old images are still shown, clearing the browser cache can update outdated references.

🔙 Use the undo feature: With one click you can revert changes in neo Rename if something isn’t right.

🧠 SEO tip: By redirecting old URLs with neo Rename you avoid negative effects on your Google ranking!

Yes, the plugin neo Rename has an undo feature, that can restore the previous filenames, titles and slugs after renaming.

Yes, neo Rename works seamlessly with WooCommerce and detects all image and media references even on product pages, galleries and descriptions.

The plugin neo Optimize is a WordPress plugin for image optimization. It automatically reduces images to the actually needed display size and converts image files to the efficient WebP format. This makes images load faster and your website more performant, which has a positive effect on SEO ranking.

What’s special about neo Optimize is that the original images remain unchanged and the optimized versions are stored in a separate cache directory. The plugin also works without credit packages because it optimizes images directly for free on your own server.

The plugin neo Optimize processes your images directly on your own server. For image optimization, local server features like Imagick or PHP GD are used. This means you do not need credit packages for external image services or any additional cloud processing.

This makes the optimization free of charge, privacy-friendly and independent of external providers.

Your original images and database remain completely intact. The plugin neo Optimize only creates optimized copies in the cache and serves those on the frontend. The original files in your media library are not overwritten.

Also your WordPress database remains untouched. When the site loads only the image URL in the frontend is replaced by the optimized cache version.

If you deactivate or uninstall neo Optimize, everything returns to how it was before.

For most websites we recommend a WebP quality of 75%. The WebP format is very efficient, so even lower quality settings often still look very good and produce significantly smaller files.

In the settings of neo Optimize you can easily choose the quality and directly evaluate it via a preview with file size. This lets you quickly find the right balance between high image quality and fast loading times.

The retina factor controls the pixel density at which images are displayed for high-resolution screens. A higher value makes images appear sharper on Retina displays but also increases file size.

The plugin neo Optimize uses by default a retina factor of 1.5x, to enhance the rendering of small text, icons and image details on Retina displays. In the Pro version you can set the retina factor individually and compare it directly in the preview.

Under normal operation it is not necessary to clear the neo Optimize cache. The clear cache button can be helpful if you want to remove old image variants after many tests or clean up after major changes to image sizes in the Page Builder. Optimized images will then be automatically regenerated as soon as they are needed again on the frontend.

If you change image quality, the Retina factor, or other optimization settings, neo Optimize will automatically create new optimized images. When you delete an image from the WordPress media library, the associated cache files are also automatically removed. Even optimized images that were renamed with neo Rename are cleaned up automatically.

The Clear Cache button is therefore primarily intended as a reset and cleanup function.

Yes, neo Optimize works with all common page builders. These include, among others, Bricks, Elementor, Divi, Beaver, Oxygen, Breakdance and Gutenberg.

The configured image sizes can be automatically detected by neo Optimize and used as the basis for optimization. This adjusts the image to match the actual display size as closely as possible and caches it for fast delivery.

Yes. You can override the automatically determined optimization per image using HTML attributes. This is especially useful when an image is displayed differently in a page builder than it can be detected automatically. Examples:

<img data-neo-optimize--width="320px" src="...">
<img data-neo-optimize--height="180px" src="...">
<img data-neo-optimize--quality="75" src="...">

With the Pro version you can also control the retina factor and the algorithm used per image:

<img data-neo-optimize--retina="150" src="...">
<img data-neo-optimize--algorithm="imagick" src="...">

The image optimization of neo Optimize supports many common raster formats, including JPG, JPEG, PNG, GIF, WebP, AVIF, BMP, HEIC, HEIF, TIFF and many other formats, provided they can be processed on your server by Imagick or PHP GD.

Raster images are optimized, scaled and stored in the cache as WebP files. Additionally, neo Optimize can also optimize special neo Draw SVG graphics for frontend output.

If an image was created with neo Draw, neo Optimize can automatically optimize it when serving it in the frontend. Unnecessary editor data is removed for display and embedded raster graphics are converted to the efficient WebP format.

The original neoDraw file remains fully intact and editable. Visitors receive a slimmer, faster version in the frontend while you can continue working with the editable original drawing in the backend.

Drawings created with neo Draw can be downloaded like regular images as SVG or PNG files and uploaded to another WordPress instance. For SVG upload to work, it must either be enabled manually or the neo Library must be used for the upload. The drawings can still be edited with neo Draw after upload, because the drawing data is embedded in both the SVG and PNG formats.

Yes, drawings created with neo Draw can be downloaded as PNG files via the neo Library. All drawing data are embedded directly into the PNG file as metadata. Despite the pixel-based format, this allows complete restoration of the original SVG - including all editable drawing elements. If such a PNG file is later uploaded again with the neo Library, it is automatically converted back into an SVG file editable with neo Draw.

Drawings created with neo Draw are stored in the WordPress media library as vector graphics in SVG format - just like regular images. On the file system these SVG files sit next to the other images in the WordPress media library. That means any drawings created with neo Draw can still be used after uninstalling the plugin.

All editor drawing data, including embedded images and animations from neo Animate & neo Motion, is stored directly inside the SVG file. That keeps the drawing fully editable even after downloading and re-uploading it - for example on another WordPress instance. In the frontend the SVG files are treated like ordinary images.

For maximum performance the plugin neo Optimize automatically removes the editor data when serving SVG files and converts embedded raster images to the efficient WebP format.

If you no longer use a Pro license, your existing drawings and animations remain fully intact and continue to work on the frontend.

The Pro features within the drawings (for example advanced animation settings) can no longer be edited without a license. Viewing and exporting remain possible though, since your drawings are saved as regular SVG files.

If you switch back to neo Pro later, all Pro features are immediately available again without restrictions.

The neo Draw plugin unfolds its full power in combination with the other plugins of the neoUniverse - especially in practical use cases. For example: you run a web design agency and want to integrate a visual route map on a client's website. With neo Draw you create a sketch that shows the route to the location directly on a map excerpt. Then you use neo Animate to display the route as an animated path - so visitors can see at a glance how to get there. To ensure the graphic is optimally indexed by search engines, you name it search-engine-friendly with neo Rename and add the location to the filename. The neo Optimize plugin automatically handles compression and adjusts the image size for different devices. At the same time neo Lazy ensures the image is only loaded when it is actually needed - saving load time and improving the user experience. If the client's location changes, you can quickly and losslessly replace the graphic using neo Replace - all links remain intact. With neo Library you always keep track of your media files and see exactly which images are used in which posts - ideal for cleaning up and organizing.

Yes! Top‑class and fast support is a central part of a high‑quality product for our paying users. Direct contact is our chance to get valuable feedback. We do everything to find the best possible solution for every issue.

Sure! You can ask us your questions anytime via our support page. We will reply shortly.