Frequently asked question
to client projects

After the purchase you will receive two emails with your invoice, the download link and your personal license key. If the emails do not appear in your inbox, check the spam folder. Alternatively you can find all information in your account. You can then easily install the plugin in your WordPress dashboard as a ZIP file via "Plugins > Add New > Upload Plugin" and enter the license key. You can then delete the free neo plugins as they are no longer needed. Existing settings and content are of course retained when switching from Free to Pro.

There are licenses for 1, 5, or 25 websites. Each production website occupies one slot within the license - including within a WordPress multisite installation. Development, testing, staging, or local environments are free and do not require their own license as long as they are assigned to a licensed production site. Discounted license packs for 5 or 25 websites can be selected directly via the pricing table or at checkout. If you need more than 25 licenses, please contact us by email.

Yes! A domain change is easily possible. You can deactivate the license on the old domain and then reactivate it on the new domain. The assignment of licenses to domains can alternatively be viewed and adjusted at any time in the account. When you purchased the license, the access data was sent to you by email from neo-wp.com. If you have questions or problems, we're happy to help.

You have several options to activate your Pro plugin:

If you already have any neo plugin installed in the free version, you can enter your license key on the neo WP settings page in the WordPress backend. The Pro version will then be installed automatically and your license activated.

To make installation on multiple WordPress instances easier, you can also download the ZIP file of your Pro plugin directly here. Before downloading, enter your license key so it is integrated into the plugin.
When installing this ZIP file, you will not need to enter the license key again, as it will be read and activated automatically from the ZIP file.

In your user account you can manage the assignment of licenses and domains. When you purchased the license you were sent the access data by email from neo-wp.com.

Yes, of course! You can upgrade or downgrade your plan at any time. To do so, log in to your account with the credentials you received by email from neo-wp.com when you purchased the license. When upgrading, you only pay a prorated amount - previous payments are applied as a credit. When downgrading, the subscription term will be extended accordingly.

Yes! With an active license you automatically receive all updates such as security and bugfix updates as well as new features and improvements. Even before a new WordPress version becomes widespread, we ensure compatibility.

You also get access to all pro features of new media plugins that are released in the future. This keeps neo Pro always current, powerful and up to date for you. These updates are included in all premium plans as long as your license is active. In particular, with a lifetime license you receive updates forever.

Yes. One license covers both your live and development, staging, test, and localhost environments such as dev.example.com. Addresses with endings or subdomains like dev, test, local, staging or example do not count toward the license quota. Common hosting domains like *.cloudwaysapps.com, *.wpengine.com or *.instawp.co are also detected automatically. You can find a full list of all detected development domains in the overview.

Yes! With neo Pro you get access to all neo plugins in a single ZIP file - at the price of a classic WP plugin. In the backend you decide which modules and features you want to activate and use. This way you only pay once a fair price and assemble your system flexibly and efficiently.