Frequently Asked Question
to customer projects

After purchase you will receive two emails with your invoice, the download link and your personal license key. If the emails do not appear in your inbox, check the spam folder. Alternatively, you can find all information in your account. You can then easily install the plugin in your WordPress dashboard as a ZIP file via "Plugins > Add New > Upload Plugin" and enter the license key. You can then delete the free neo plugins, they are no longer needed. Existing settings and content are of course preserved when switching from Free to Pro.

There are licenses for 1, 5 or 25 websites. Each production website uses one slot within the license - including within a WordPress multisite installation. Development, test, staging or local environments are free and do not require their own license, provided they are assigned to a licensed production site. Discounted license packages for 5 or 25 websites can be selected directly via the pricing table or at checkout. If you need more than 25 licenses, contact us by email.

Yes! A domain change is possible without any problems. You can deactivate the license on the old domain and then reactivate it on the new domain. The assignment of licenses to domains can alternatively be viewed and adjusted at any time in the account. The access data were sent to you by email from neo-wp.com when you purchased the license. If you have any questions or problems, we will be happy to help.

You have several options to activate your Pro plugin:

If you already have any neo plugin installed in the free version you can enter your license key on the neo WP settings page in the WordPress backend. The Pro version will then be installed automatically and your license activated.

To make installation on multiple WordPress instances easier you can also download the ZIP file of your Pro plugin directly here. Before downloading you enter your license key so it is integrated directly into the plugin.
When installing this ZIP file no further entry of the license key is required as it will be read and activated automatically from the ZIP file.

In your user account you can manage the assignment of licenses and domains. When you purchased the license the credentials were sent to you by email from neo-wp.com.

Yes, of course! You can upgrade or downgrade your plan at any time. To do this, log in to your account with the credentials you received from neo-wp.com by email when you purchased the license. When upgrading you only pay a prorated amount - previous payments are credited as a discount. When downgrading the subscription period will be extended accordingly.

Yes! With an active license you automatically receive all updates such as security and bugfix updates as well as new features and improvements. Even before a new WordPress version becomes widespread we ensure compatibility.

You also get access to all Pro features of new media plugins that will be released in the future. This keeps neo Pro always up to date powerful and state of the art for you. These updates are included in all premium plans as long as your license is active. In particular a lifetime license grants you updates forever.

Yes. One license covers both your live and development staging test and localhost environments such as e.g. dev.example.com. Addresses with endings or subdomains like dev test local staging or example do not count toward the license quota. Common hosting domains like *.cloudwaysapps.com *.wpengine.com or *.instawp.co are also detected automatically. A complete list of all detected development domains can be found in the overview.

Yes! With neo Pro you get access to all neo plugins in a single ZIP file - at the price of a classic WP plugin. In the backend you decide which modules and features you want to enable and use. This way you pay a fair price only once and assemble your system flexibly and efficiently.