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Frequently Asked Question
move license to another domain
Can I move a license to another domain?
Yes! A domain change is possible without any problems. You can deactivate the license on the old domain and then reactivate it on the new domain. The assignment of licenses to domains can alternatively be viewed and adjusted at any time in the account. The access data were sent to you by email from neo-wp.com when you purchased the license. If you have any questions or problems, we will be happy to help.
More on the topic:
Relevant FAQs about moving a license
Change plan
Can I change my plan?Yes, of course! You can upgrade or downgrade your plan at any time. To do this, log in to your account with the credentials you received from neo-wp.com by email when you purchased the license. When upgrading you only pay a prorated amount - previous payments are credited as a discount. When downgrading the subscription period will be extended accordingly.
Enter license key
Where do I enter my license key?You have several options to activate your Pro plugin:
If you already have any neo plugin installed in the free version you can enter your license key on the neo WP settings page in the WordPress backend. The Pro version will then be installed automatically and your license activated.
To make installation on multiple WordPress instances easier you can also download the ZIP file of your Pro plugin directly here. Before downloading you enter your license key so it is integrated directly into the plugin.
When installing this ZIP file no further entry of the license key is required as it will be read and activated automatically from the ZIP file.
In your user account you can manage the assignment of licenses and domains. When you purchased the license the credentials were sent to you by email from neo-wp.com.
After purchase
What happens after purchase?After purchase you will receive two emails with your invoice, the download link and your personal license key. If the emails do not appear in your inbox, check the spam folder. Alternatively, you can find all information in your account. You can then easily install the plugin in your WordPress dashboard as a ZIP file via "Plugins > Add New > Upload Plugin" and enter the license key. You can then delete the free neo plugins, they are no longer needed. Existing settings and content are of course preserved when switching from Free to Pro.
