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Frequently asked question
about refunds
Does neo WP offer refunds?
Yes! After purchasing a plan you are fully covered by our 14-day money-back guarantee. We stand behind the quality of our product. If you don’t like our plugin, we will refund the full purchase amount-100% back, no questions asked. Start the refund in the plugin admin settings via the menu item neo WP > Contact > Get refund.
Related FAQs about refunds
Subscription cancellable at any time
Is a plan cancellable at any time?Yes! If you ever decide that neo WP is not the right plugin for your project, you can cancel your subscription and the automatic renewal anytime in your account. All plans are cancelable monthly, unless you purchased an annual or lifetime plan. After cancelling you can continue to use the free plugins, but you will no longer receive Pro updates or email support.
Payment methods
What can I pay with?All major credit cards, including Visa, Mastercard and American Express, as well as payments via PayPal are accepted. If you prefer another payment method, feel free to contact Support - we’ll surely find a suitable solution.
Discounted plans
Do you offer discounted plans?Yes! We offer substantial discounts on annual plans when they are paid in advance. If you think you may qualify for an additional discount - for example as a student - just send us an email. We’ll surely find a solution.
Undo?
Can I undo renames?Yes, the plugin neo Rename has an undo feature, that can restore the previous filenames, titles and slugs after renaming.
