FAQ - Frequently Asked Questions
an neo WP

You get an entire universe of specialized media plugins for modern media management in WordPress. Included are perfectly coordinated tools for renaming, replacing, optimizing, drawing, animating and managing media. Each plugin is designed to improve your SEO ranking, boost your site performance and save you valuable time when creating content.

With the Pro version you get all features in a single plugin. One ZIP file, one settings page, one update and full control. In the neo Manager you activate exactly the features you need.

Behind neo WP is a dedicated team of experienced web developers. With great attention to detail and a high standard of code quality we continuously develop the neoUniverse further.

With the Free version you get all neoPlugins with their basic features. On the download page you can download the plugins individually or install them directly with the neo Manager. After installation the neoPlugins appear as separate entries in the WordPress backend and must be managed and updated separately. You receive support via the public WordPress forum.

With the Pro version you get all neoPlugins including all Pro features in a single ZIP file. You only upload this one file and then find all features as one plugin entry in your dashboard. Via the integrated neo Manager you toggle exactly the modules you need. All Pro features marked with the crown icon 👑 are available to you immediately. These include, for example, displaying all posts that use a specific image, bulk actions in neoRenamer, an advanced animation editor for drawings and much more. Thanks to automatic security and feature updates you always stay up to date. Newly released media plugins and tools will be added in the future at no extra cost. With the Pro version you also enjoy prioritized premium support directly from the development team.

So if you want to save time, stay flexible and use all pro features immediately, the Pro version is the right choice for you.

All neoPlugins are regularly updated, hosted on German servers and fully comply with European data protection regulations (GDPR). In addition, all updates are intensively tested by experienced WordPress professionals before release.

Yes! You can test all neoPlugins directly in the online sandbox without installation. You also have the option to test all neo Pro features on your own WordPress site free for 14 days. You can activate this trial period in the WordPress backend under the neoWP settings. That way you can take your time to find out if neo WP is right for you.

We are often asked: Why pink and green? What’s up with the colors? Why can I still see the plugin when I close my eyes? We wanted to stand out. If you want to give your optic a break: in the Pro version you automatically get a calmer color scheme in dark blue and gold. Many users fell in love with the neon colors. Therefore there is a switch for the color scheme in the Pro settings.

Yes! The neo WP team welcomes feedback, ideas and suggestions. Everything that ends up in our wishbox will be discussed by the team. We respond to every piece of feedback.

Yes, all neoPlugins support multiple languages, including English and German. If a language isn’t available yet, the English version will be shown automatically.

After purchase you will receive two emails with your invoice, the download link and your personal license key. If the emails don’t appear in your inbox, check the spam folder. Alternatively, you can find all information in your account. You can then easily install the plugin in your WordPress dashboard as a ZIP file via “Plugins > Add New > Upload Plugin” and enter the license key. You can delete the free neoPlugins afterwards, they are no longer needed. Existing settings and content are of course preserved when switching from Free to Pro.

There are licenses for 1, 5, or 25 websites. Each live site occupies one slot within the license - including within a WordPress Multisite installation. Development, testing, staging, or local environments are free and do not require a separate license, provided they are assigned to a licensed production site. Discounted license bundles for 5 or 25 websites can be selected directly via the pricing table or at checkout. If you need more than 25 licenses, contact us by email.

Yes! A domain change is easily possible. You can deactivate the license on the old domain and then reactivate it on the new domain. The assignment of licenses to domains can alternatively be viewed and adjusted at any time in the account. When you purchased the license, the access data was sent to you by email from neo-wp.com. If you have questions or problems, we’ll be happy to help.

Yes, of course! You can upgrade or downgrade your plan at any time. To do so, log in to your account with the access data you received by email from neo-wp.com when you purchased the license. When upgrading you only pay a prorated amount - previous payments are credited as a discount. When downgrading, the subscription period is extended accordingly.

You have several options to activate your Pro plugin:

If you already have any neoPlugin installed in the free version, you can enter your license key on the neo WP settings page in the WordPress backend. The Pro version will then be installed automatically and your license activated.

To make installation on multiple WordPress instances easier, you can also download the ZIP file of your Pro plugin directly here. Before downloading, enter your license key so it is integrated directly into the plugin.
When installing this ZIP file, you don’t need to enter the license key again, as it is automatically read and activated from the ZIP file.

In your user account you can manage the assignment of licenses and domains. When you purchased the license, the access data was sent to you by email from neo-wp.com.

Yes! With neoPro you get access to all neoPlugins in a single ZIP file - at the price of a classic WP plugin. In the backend you decide which modules and features you want to enable and use. This way you pay a fair price once and assemble your system flexibly and efficiently.

Yes! With an active license you automatically get all updates, like security and bug fixes as well as new features and improvements. We ensure compatibility even before a new WordPress version becomes widespread.

You also get access to all pro features of new media plugins that are released in the future. This keeps neoPro always up-to-date, powerful, and modern for you. These updates are included in all premium plans as long as your license is active. With a lifetime license you receive updates forever.

Yes. One license covers your live as well as development, staging, test, and localhost environments such as dev.example.com. Addresses with endings or subdomains like dev, test, local, staging or example do not count toward the license quota. Common hosting domains like *.cloudwaysapps.com, *.wpengine.com or *.instawp.co are also detected automatically. A complete list of all detected development domains can be found in the overview.

Yes, absolutely! neoPro was specifically built to support your web design business as it grows and as you maintain clients. You can start with the neoPro Pro plan, which includes professional features and can be used on up to 1, 5 or 25 websites. We also offer an Enterprise plan for larger companies.

All common credit cards, including Visa, Mastercard and American Express, as well as payments via PayPal are accepted. If you prefer another payment method, feel free to contact support - we’ll surely find a suitable solution.

Yes! We offer big discounts on annual plans when paid upfront. If you think an additional discount might apply to you - for example as a student - just send us an email. We’ll surely find a solution.

Yes! After purchasing a plan you are fully protected by our 14-day money-back guarantee. We stand behind the quality of our product. If you don’t like our plugin, we will refund the purchase amount 100% - no questions asked. Start the refund process in the plugin admin settings via the menu neo WP > Contact > Request refund.

Yes! If you ever decide neo WP isn’t the right plugin for your project, you can cancel your subscription and auto-renewal in your account. All plans are cancelable monthly, unless you have an annual or lifetime plan. After cancellation you can continue using the free plugins, but you will no longer receive pro updates or email support.

For downloading the Pro plugins a valid license is required. If you already purchased a license key, you can download the Pro version ZIP file here. During download your license key will be automatically embedded into the plugin file. This means the key is already included at installation, and no additional activation is required.

In your user account you can manage the assignment of licenses and domains. When you purchased the license, the access data was sent to you by email from neo-wp.com.

Yes, that’s possible! Just download the neo Manager and install all plugins conveniently with a single click each via the neo WP settings page in the WordPress backend. Each plugin will then be displayed individually in the WordPress plugins list and can be managed and updated separately there. The plugins are technically independent and functionally perfectly coordinated.

With the Pro version you get all neoPlugins as a bundled ZIP file. After uploading and installing, all plugins including Pro features are available in a single Pro plugin. That way you only have to install, manage and update one plugin. In the Pro plugin settings you can selectively enable only the features you actually need.

The neo Universe is more than just a collection of plugins. It is your complete toolbox for all media challenges in WordPress. It currently includes ten specialized plugins: neo Library, neo Rename, neo Replace, neo Duplicate, neo Optimize, neo Lazy, neo Draw, neo Animate, neo Motion and neo Manager. They work seamlessly together, are perfectly coordinated and cover all areas around media management, SEO and performance. Whether renaming images, replacing files, optimizing SEO, enabling lazy load or drawing and animating content. The neo Universe makes your media workflow noticeably simpler and more efficient. And the best part: the neo Universe keeps expanding. New tools and features make your WordPress daily routine even better.

If you use Safari, your Mac may automatically unzip the ZIP file. Instead of the ZIP file you then only get the unzipped folder. You cannot upload this directly to WordPress.

Solution: Open the Safari Preferences and disable the option "Open safe files after downloading". After that the ZIP file will remain as you need it.

The video titled "How to disable Safari auto extract for ZIP files when downloading WordPress plugins" on YouTube shows you the exact details.

The plugin neo Rename is a WordPress plugin that lets you efficiently rename images, videos, and other media files in your media library. It automatically updates all references in the database to refresh existing links and improve your SEO ranking.

The plugin neo Rename optimizes image titles, filenames and slugs, creates SEO-friendly redirects (301 redirects) and can automatically generate missing alt texts from image titles. This sustainably improves your website's visibility in search engines.

Yes, with the built-in bulk / batch processing you can rename multiple files at once with neo Rename. A preview feature shows you all planned changes in advance.

All common media formats are supported by neo Rename for images, videos and documents, including: JPG, PNG, WEBP, SVG, PDF, MP4, MOV, MP3, ZIP and many more.

When renaming, neo Rename automatically updates all references in your WordPress database, including post content, ACF fields and even in PHP arrays. Additionally, a 301 redirect ensures that the old image links already indexed by Google remain accessible. This keeps your SEO performance stable and prevents losing rankings due to broken links.

Renaming files in WordPress can affect existing image references and links. Before renaming media we recommend:

✅ Make a backup: Create a backup of your site before renaming many files at once.

✅ Start with single files: Test renaming with neo Rename first on individual files.

🛠️ Clear plugin cache: If problems occur after renaming, clearing the plugin cache can help, as it may still store old image references.

🛠️ Clear browser cache: If incorrect or old images still appear, you can clear the browser cache to update outdated references.

🔙 Use the undo function: With one click you can revert changes in neo Rename if something goes wrong.

🧠 SEO tip: By redirecting old URLs with neo Rename you avoid negative impacts on your Google ranking!

Yes, the neo Rename plugin has an undo function that allows the previous filenames, titles and slugs to be restored after renaming.

Yes, neo Rename works seamlessly with WooCommerce and detects all image and media references even in product pages, galleries and descriptions.

Drawings created with neo Draw can be downloaded like normal images as a SVG or PNG file and uploaded to another WordPress instance. For SVG upload to work, it must either be enabled manually or the neo Library must be used for the upload. The drawings can still be edited with neo Draw after the upload because the drawing data is embedded in both the SVG and PNG formats.

Yes, drawings created with neo Draw can be downloaded as PNG files via the neo Library. All drawing data is embedded as metadata directly into the PNG file. Despite the pixel-based format, this preserves the complete restoration of the original SVG - including all editable drawing elements. If such a PNG file is later re-uploaded with the neo Library, it will automatically be converted back into an SVG file editable with neo Draw.

Drawings created with neo Draw are stored in the WordPress media library as vector graphics in SVG format - just like regular images. On the file system, these SVG files sit alongside the other images in the WordPress media library. That means all drawings created with neo Draw can still be used after uninstalling the plugin.

All editor drawing data, including embedded images and animations from neo Animate & neo Motion, is stored directly inside the SVG file. This keeps the drawing fully editable even after downloading and re-uploading - for example on another WordPress instance. In the frontend, the SVG files are treated like normal images.

For maximum performance the neo Optimize plugin automatically removes the editor data when serving SVG files and converts embedded raster graphics into the efficient WebP format.

If you no longer use a Pro license, your existing drawings and animations remain fully intact and continue to work in the frontend.

The Pro features inside the drawings (e.g. advanced animation settings) can no longer be edited without a license. Viewing and exporting are still possible, because your drawings are saved as regular SVG files.

If you switch back to neoPro later, all Pro features become available again immediately without restrictions.

The neo Draw plugin unfolds its full power when used with the other plugins of the neo Universe - especially for practical use cases. Example: You run a web design agency and want to include a visual route map on a client’s website. With neo Draw you create a sketch that shows the route to the location directly on a map excerpt. Then you use neo Animate, to display the route as an animated path - visitors immediately see how to get there. To make the graphic SEO-friendly, you name it appropriately with neo Rename and add the location to the filename. The neo Optimize plugin automatically compresses the image and adjusts the size for different devices. At the same time neo Lazy ensures the image only loads when needed - saving load time and improving the user experience. If the client’s location changes, you can quickly and losslessly replace the graphic with neo Replace - all links remain intact. With neo Library you always keep an overview of your media files and see exactly which images are used in which posts - ideal for cleaning up and organizing.

Yes! First-class and fast support is a central component of a high-quality product for our paying users. Direct contact is our chance to get valuable feedback. We do everything we can to find the best possible solution for every concern.

Sure! You can ask us your questions anytime via our support page. We will reply shortly.