FAQ - Frequently Asked Questions
about neo WP

You get an entire universe of specialized media plugins for modern media management in WordPress. Included are perfectly coordinated tools for renaming, replacing, optimizing, drawing, animating and managing media. Each plugin is designed to improve your SEO ranking, boost your site's performance and save you valuable time when creating content.

With the Pro version you get all features in a single plugin. One ZIP file, one settings page, one update and full control. In the neo Manager you activate exactly the features you need.

Behind neo WP is a dedicated team of experienced web developers. With great attention to detail and a high standard of code quality we continuously develop the neo universe.

With the Free version you get all neoPlugins with their basic features. On the download page you can download the plugins individually or install them directly with the neo Manager. After installation the neoPlugins appear as individual entries in the WordPress backend and must be managed and updated separately. You receive support via the public WordPress forum.

With the Pro version you get all neoPlugins including all Pro features in a single ZIP file. You only upload that one file and then find all features as one plugin entry in your dashboard. Via the integrated neo Manager you toggle exactly the modules you need. All Pro features with the crown icon 👑 are available immediately. These include, for example, showing all posts that use a specific image, bulk actions in neoRenamer, an advanced animation editor for drawings and much more. Thanks to automatic security and feature updates you always stay up to date. Newly released media plugins and tools will be added in the future at no extra cost. With the Pro version you also enjoy prioritized premium support directly from the development team.

So if you want to save time, stay flexible and use all professional features immediately, the Pro version is perfect for you.

All neoPlugins are updated regularly, hosted on German servers and fully comply with European data protection regulations (GDPR). In addition, all updates are intensively tested by experienced WordPress professionals before release.

Yes! You can test all neoPlugins directly in the online sandbox without installation. You also have the option to test all neoPro features on your own WordPress site free for 14 days. You can activate this trial period in the WordPress backend under the neoWP settings. This lets you comfortably find out whether neo WP is right for you.

We are often asked: Why pink and green? What is going on with the colors? Why can I still see the plugin when I close my eyes? We wanted to stand out. If you want to give your optic nerve a break: in the Pro version you automatically get a calmer color scheme in dark blue and gold. Many users fell in love with the neon colors. Therefore there is a color scheme toggle in the Pro settings.

Yes! The neo WP team welcomes feedback, ideas and suggestions. Everything that lands in our wish box will be discussed by the team. We respond to every piece of feedback.

Yes, all neoPlugins support multiple languages, including English and German. If a language is not yet available, the English version will be shown automatically.

After purchase you will receive two emails with your invoice, the download link and your personal license key. If the emails don't appear in your inbox, check the spam folder. Alternatively, you can find all information in your account. You can then easily install the plugin in your WordPress dashboard as a ZIP file via “Plugins > Add New > Upload Plugin” and enter the license key. You can then delete the free neoPlugins, they are no longer needed. Existing settings and content are of course preserved when switching from Free to Pro.

There are licenses for 1, 5 or 25 websites. Each production website occupies one slot within the license - including inside a WordPress multisite installation. Development, test, staging or local environments are free and don't require their own license as long as they are assigned to a licensed production site. Discounted license packages for 5 or 25 websites can be selected directly via the pricing table or at checkout. If you need more than 25 licenses, contact us by email.

Yes! A domain change is completely possible. You can deactivate the license on the old domain and then reactivate it on the new domain. The assignment of licenses to domains can alternatively be viewed and adjusted anytime in the account. When you purchased the license, the login details were sent to you by email from neo-wp.com. If you have questions or problems, we're happy to help you.

Yes, of course! You can upgrade or downgrade your plan at any time. To do this, log in to your account with the credentials you received by email from neo-wp.com when you purchased the license. When upgrading you only pay a pro-rated amount - previous payments will be credited as a discount. When downgrading, the subscription period will be extended accordingly.

You have several options to activate your Pro plugin:

If you already have any neoPlugin installed in the free version, you can enter your license key on the neo WP settings page in the WordPress backend. The Pro version will then be installed automatically and your license activated.

To make installation on multiple WordPress instances easier, you can also directly download the ZIP file of your Pro plugin here. Before downloading, enter your license key so it is integrated directly into the plugin.
When installing this ZIP file no further license key entry is required because it will be read and activated automatically from the ZIP file.

In your user account you can manage the assignment of licenses and domains. When you purchased the license, the login details were sent to you by email from neo-wp.com.

Yes! With neoPro you get access to all neoPlugins in a single ZIP file - at the price of a classic WP plugin. In the backend you decide which modules and features you want to enable and use. This way you pay a fair price once and configure your system flexibly and efficiently.

Yes! With an active license you automatically receive all updates such as security and bug fixes as well as new features and improvements. Before a new WordPress version becomes widespread, we ensure compatibility.

You also get access to all Pro features of new media plugins that are released in the future. This keeps neoPro always up-to-date, powerful and current for you. These updates are included in all premium plans as long as your license is active. In particular, a lifetime license gives you updates forever.

Yes, definitely! neoPro was specifically designed to support your web design business in growth and client maintenance. You can start with the Pro plan, which includes professional features and can be used on up to 1, 5 or 25 websites. We also offer an Enterprise plan for larger companies.

All common credit cards, including Visa, Mastercard and American Express, as well as payments via PayPal are accepted. If you prefer another payment method, feel free to contact support - we'll surely find a suitable solution.

Yes! We offer large discounts on annual plans when paid in advance. If you think an additional discount might apply to you - for example as a student - just send us an email. We'll surely find a solution.

Yes! After purchasing a plan you are fully protected by our 14-day money-back guarantee. We stand behind the quality of our product. If you don't like our plugin, we'll refund the purchase amount 100% - no questions asked. Simply start the refund in the plugin admin settings via neo WP > Contact > Get refund.

Yes! If you ever decide that neo WP is not the right plugin for your project, you can cancel your subscription and auto-renewal easily in your account. All plans are cancelable monthly, unless you chose an annual or lifetime plan. After cancellation you can continue to use the free plugins, but you will no longer receive Pro updates or email support.

A valid license is required to download the Pro plugins. If you've already purchased a license key, you can download the Pro version ZIP file here. During the download, your license key will be automatically embedded in the plugin file. This means the key is already included during installation and no additional activation is necessary.

In your account you can manage license and domain assignments. When you purchased the license, the access details were sent to you by email from neo-wp.com.

Yes, that's possible! Simply download the neo Manager and install all plugins conveniently with just one click each via the neo WP settings page in the WordPress backend. Each plugin will then be shown individually in the WordPress plugin list and can be managed and updated separately. The plugins function independently and are perfectly matched to work together.

With the Pro version you get all neoPlugins as one bundled ZIP file. After uploading and installing, all plugins including Pro features are available within a single Pro plugin. This way you only have to install, manage, and update one plugin. In the Pro plugin settings you can selectively enable only the features you actually need.

The neo Universe is more than just a collection of plugins - it's your complete toolbox for all media challenges in WordPress. It currently includes ten specialized plugins: neo Library, neo Rename, neo Replace, neo Duplicate, neo Optimize, neo Lazy, neo Draw, neo Animate, neo Motion and neo Manager. They integrate seamlessly, are perfectly coordinated and cover all areas around media management, SEO and performance. Whether renaming images, replacing files, optimizing SEO, enabling lazy-load or creating and animating content — the neo Universe makes your media workflow noticeably simpler and more efficient. And the best part: the neo Universe is continually expanding — with new tools and features that make your WordPress everyday life even better.

If you use Safari, your Mac may automatically unzip the ZIP file. Instead of the ZIP file you then only get the unzipped folder. You cannot upload this directly to WordPress.

Solution: Open the Safari preferences and disable the option "Open safe files after downloading". After that the ZIP file will remain as you need it.

Detailed info is shown in the video titled "How to disable Safari auto extract for ZIP files when downloading WordPress plugins" on YouTube.

The plugin neo Rename is a WordPress plugin that allows you to efficiently rename images, videos and other media files in your media library. It automatically updates all references in the database to refresh existing links and improve your SEO ranking.

The plugin neo Rename optimizes image titles, filenames and slugs, creates SEO-friendly redirects (301 redirects) and can automatically generate missing alt texts from image titles. This sustainably improves your site's visibility in search engines.

Yes, with the built-in bulk or batch processing you can rename multiple files at once with neo Rename. A preview feature shows you all planned changes in advance.

All common media formats are supported by neo Rename for images, videos and documents, including: JPG, PNG, WEBP, SVG, PDF, MP4, MOV, MP3, ZIP and many more.

When renaming, neo Rename automatically updates all references in your WordPress database, including post content, ACF fields and even in PHP arrays. Additionally, a 301 redirect ensures that the old, already Google-indexed image links remain accessible. This keeps your SEO performance stable and prevents losing rankings due to broken links.

Yes, the plugin neo Rename includes an undo function that can restore the previous filenames, titles and slugs after renaming.

Yes, neo Rename works seamlessly with WooCommerce and detects all image and media references including on product pages, galleries and descriptions.

Drawings created with neo Draw can be downloaded like normal images as SVG or PNG files and uploaded to another WordPress instance. For SVG upload to work, it must either be enabled manually or the neo Library must be used for the upload. The drawings can be edited with neo Draw after upload, because the drawing data is embedded in both the SVG and PNG formats.

Yes, drawings created with neo Draw can be downloaded as PNG files via the neo Library. All drawing data is embedded as metadata directly into the PNG file. Despite the pixel-based format, this allows complete restoration of the original SVG — including all editable drawing elements. If such a PNG file is later re-uploaded with the neo Library, it is automatically converted back into an SVG file editable with neo Draw.

Drawings created with neo Draw are stored in the WordPress media library as a vector graphic in SVG format — just like normal images. In the file system these SVG files are located alongside the other images of the WordPress media library. Therefore, all drawings created with neo Draw can still be used after uninstallation.

All editor drawing data, including embedded images and animations from neo Animate & neo Motion, is stored directly in the SVG file. This keeps the drawing fully editable even after downloading and re-uploading — for example to another WordPress instance. In the frontend the SVG files are treated like ordinary images.

For maximum performance the neo Optimize plugin automatically removes the editor data when serving the SVG files and converts embedded raster images to the efficient WebP format.

If you no longer use a Pro license, your existing drawings and animations remain fully intact and continue to work in the frontend.

The Pro features within the drawings (e.g. advanced animation settings) cannot be edited without a license. Displaying and exporting is still possible, however, because your drawings are stored as regular SVG files.

If you later switch back to neoPro, all Pro features become available again immediately without restrictions.

The neo Draw plugin shows its full power when used together with the other plugins of the neo Universe — especially for practical use cases. Example: you run a web design agency and want to integrate a visual route description on a client’s website. With neo Draw you create a sketch that shows the route to the location directly on a map excerpt. Then you use neo Animate to display the route as an animated path — so visitors can immediately see how to get there. To ensure the graphic is optimally indexed by search engines, you name it SEO-friendly with neo Rename and add the location to the filename. The neo Optimize plugin automatically handles compression and adjusts the image size for different devices. At the same time neo Lazy ensures the image is only loaded when it’s really needed — saving load time and improving the user experience. If the client’s location changes, you can quickly and losslessly replace the graphic with neo Replace — all links remain intact. With neo Library you always keep an overview of your media files and can see exactly which images are used in which posts — ideal for cleaning and organizing.

Yes! First-class and fast support is a central part of a high-quality product for our paying users. Direct contact is our chance to get valuable feedback. We do everything to find the best possible solution for every concern.

Sure! You can ask us your questions anytime via our support page. We will reply shortly.