FAQ - Frequently Asked Questions
about neo WP

You get an entire universe of specialized media plugins for modern media management in WordPress. This includes perfectly coordinated tools for renaming, replacing, optimizing, drawing, animating and managing media. Each plugin is designed to improve your SEO ranking, boost your site's performance and save you valuable time when creating content.

With the Pro version you get all features in a single plugin. One ZIP file, one settings page, one update and full control. In the neo Manager you activate exactly the features you need.

Behind neo WP is a dedicated team of experienced web developers. With great attention to detail and a high standard of code quality we continuously develop the neo universe.

With the Free version you get all neo plugins with their basic features. On the download page you can download the plugins individually or install them directly with the neo Manager. After installation the neo plugins appear as separate entries in the WordPress backend and must be managed and updated separately. You receive support via the public WordPress forum.

With the Pro version you get all neo plugins including all Pro features in a single ZIP file. You only upload this one file and then find all features as a single plugin entry in your dashboard. Via the integrated neo Manager you toggle exactly the modules you need. All Pro features with the crown icon 👑 are available to you immediately. These include, for example, displaying all posts that use a specific image, bulk actions in neo Renamer, an extended animation editor for drawings and much more. Thanks to automatic security and feature updates you stay up to date. Newly released media plugins and tools will be included in the future at no extra cost. With the Pro version you also enjoy prioritized premium support directly from the developer team.

So if you want to save time, stay flexible and use all professional features right away, the Pro version is the right choice for you.

Yes! You can test all neo plugins directly in the online sandbox without installation. You also have the option to test all neoPro features on your own WordPress site free for 14 days. You can activate this trial period in the WordPress backend under the neoWP settings. This lets you calmly find out whether neo WP is right for you.

We are often asked: Why pink and green? What's up with the colors? Why can I still see the plugin when I close my eyes? We wanted to stand out. If you want to give your optic nerve a break: in the Pro version you automatically get a calmer color scheme in dark blue and gold. Many users have fallen in love with the neon colors. That's why there's a color scheme toggle in the Pro settings.

After purchase you will receive two emails with your invoice, the download link and your personal license key. If the emails don't appear in your inbox, check the spam folder. Alternatively you can find all information in your account. You can then easily install the plugin in your WordPress dashboard as a ZIP file via "Plugins > Add New > Upload Plugin" and enter the license key. You can then delete the free neo plugins, they are no longer needed. Existing settings and content are of course preserved when switching from Free to Pro.

There are licenses for 1, 5 or 25 websites. Each production website occupies one slot within the license - including within a WordPress multisite installation. Development, test, staging or local environments are free and do not require a separate license as long as they are assigned to a licensed production site. Discounted license packs for 5 or 25 websites can be selected directly via the pricing table or in the checkout. If you need more than 25 licenses, contact us by email.

Yes! A domain change is possible without any problems. You can deactivate the license on the old domain and then reactivate it on the new domain. The assignment of licenses to domains can alternatively be viewed and adjusted at any time in the account. When you purchased the license, the access data was sent to you by email from neo-wp.com. If you have questions or problems, we're happy to help.

Yes, of course! You can upgrade or downgrade your plan at any time. To do this, log in to your account with the credentials you received by email from neo-wp.com when you purchased the license. When upgrading you only pay a pro-rated amount - previous payments are credited as a discount. When downgrading the subscription period will be extended accordingly.

You have several options to activate your Pro plugin:

If you have already installed any neo plugin in the free version, you can enter your license key on the neo WP settings page in the WordPress backend. The Pro version will then be installed automatically and your license activated.

To make installation on multiple WordPress instances easier, you can also directly download the ZIP file of your Pro plugin here. Before downloading, enter your license key so it is integrated directly into the plugin.
When installing this ZIP file, no further entry of the license key is required because it is automatically read from the ZIP file and activated.

In your account you can manage the assignment of licenses and domains. When you purchased the license, the access data was sent by email from neo-wp.com.

Yes! With neo Pro you get access to all neo plugins in a single ZIP file - at the price of a classic WP plugin. In the backend you decide which modules and features you want to activate and use. This way you only pay once a fair price and assemble your system flexibly and efficiently.

Yes! With an active license you automatically receive all updates such as security and bugfix updates as well as new features and improvements. We ensure compatibility even before a new WordPress version becomes established.

You also get access to all Pro features of new media plugins that will be released in the future. This way neo Pro remains always current, powerful and up to date for you. These updates are included in all premium plans as long as your license is active. In particular, with a lifetime license you receive updates forever.

Yes, definitely! neo Pro was specifically designed to support your web design business in growing and servicing clients. You can start with the neo Pro tariff, which includes professional features and can be used on up to 1, 5 or 25 websites. We also offer an enterprise tariff for larger companies.

All common credit cards, including Visa, Mastercard and American Express, as well as payments via PayPal are accepted. If you prefer another payment method, feel free to contact support - we'll surely find a suitable solution.

Yes! We offer large discounts on annual plans when these are paid in advance. If you think an additional discount might apply to you - for example as a student - just send us an email. We'll surely find a solution.

Yes! After purchasing a plan you are fully covered by our 14-day money-back guarantee. We stand behind the quality of our product. If you don't like our plugin, we will refund the purchase amount 100% - no questions asked. Simply start the refund in the plugin admin settings via the menu neo WP > Contact > Receive refund.

Yes! If you ever decide that neo WP is not the right plugin for your project, you can cancel your subscription and the automatic renewal easily in your account. All plans are cancelable monthly, unless you have an annual or lifetime plan. After cancellation you can continue to use the free plugins, but you will no longer receive Pro updates or email support.

Downloading the Pro plugins requires a valid license. If you have already purchased a license key, you can download the ZIP file of the Pro version here. During download your license key is automatically embedded in the plugin file. This way the key is already included during installation and no additional activation is required.

In your account you can manage the assignment of licenses and domains. When you purchased the license, the access data was sent by email from neo-wp.com.

Yes, that is possible! Just download the neo Manager and install all plugins conveniently with just one click each via the neo WP settings page in the WordPress backend. Each plugin will then appear individually in the WordPress plugin list and can be managed and updated separately there. The plugins function technically independently and are functionally perfectly matched to each other.

With the Pro version you get all neo plugins as a bundled ZIP file. After uploading and installing, all plugins including Pro features are available to you in a single Pro plugin. So you only need to install, manage and update one plugin. In the Pro plugin settings you can selectively activate only the functions you actually need.

The neo Universe is more than just a collection of plugins - it is your complete toolbox for all media challenges in WordPress. It currently includes ten specialized plugins: neo Library, neo Rename, neo Replace, neo Duplicate, neo Optimize, neo Lazy, neo Draw, neo Animate, neo Motion and neo Manager. They work seamlessly together, are perfectly coordinated, and cover all areas of media management, SEO and performance. Whether renaming images, replacing files, optimizing for SEO, enabling lazy load or drawing and animating content — the neo Universe makes your media workflow noticeably simpler and more efficient. And the best part: the neo Universe is constantly expanding — with new tools and features that make your WordPress daily work even better.

If you use Safari, your Mac may automatically unzip the ZIP file. Instead of the ZIP file you then only get the unzipped folder. You cannot upload this directly to WordPress.

Solution: Open the Safari preferences and disable the option "Open safe files after downloading". Afterwards the ZIP file will remain as you need it.

Detailed info is shown in the video titled "How to disable Safari auto extract for ZIP files when downloading WordPress plugins" on YouTube.

Yes, drawings created with neo Draw can be downloaded as PNG files via the neo Library. All drawing data is embedded as metadata directly into the PNG file. Despite the pixel-based format, this preserves the complete restoration of the original SVG — including all editable drawing elements. If such a PNG file is later uploaded again with neo Library, it is automatically converted back into an SVG file editable with neo Draw.

Drawings created with neo Draw can be easily downloaded like regular images as SVG or PNG files and uploaded to another WordPress instance. For SVG upload to work, it must either be enabled manually or the neo Library must be used for the upload. The drawings can still be edited with neo Draw after upload because the drawing data is embedded in both the SVG and PNG formats.

Drawings created with neo Draw are stored in the WordPress media library as vector graphics in SVG format — just like regular images. In the file system these SVG files are stored alongside the other images of the WordPress media library. Thus all drawings created with neo Draw can still be used after deactivation.

All editor drawing data, including embedded images and animations from neo Animate & neo Motion, are stored directly in the SVG file. This ensures the drawing remains fully editable even after downloading and re-uploading — for example on another WordPress instance. In the frontend the SVG files are treated like normal images.

For maximum performance the neo Optimize plugin removes the editor data when serving the SVG files and converts embedded raster images to the efficient WebP format.

The neo Draw plugin unfolds its full power in interaction with the other plugins of the neo Universe — especially in practical use cases. Example: You run a web design agency and want to integrate a visual route map on a client's website. With neo Draw you create a sketch showing the route on a map excerpt. Then you use neo Animate to display the route as an animated path — so visitors instantly see how to get there. To ensure the graphic is optimally indexed by search engines, you rename it SEO-friendly with neo Rename and add the location to the filename. The neo Optimize plugin automatically handles compression and adjusts the image size for different devices. At the same time neo Lazy ensures the image is only loaded when actually needed — saving load time and improving the user experience. If the client's location changes, you can quickly and losslessly replace the graphic using neo Replace — all links remain intact. With neo Library you always keep an overview of your media files and see exactly which images are used in which posts — ideal for cleaning up and organizing.

If you don't use a Pro license anymore, your existing drawings and animations remain fully intact and continue to work in the frontend.

The Pro features inside the drawings (e.g. advanced animation settings) cannot be edited without a license. Displaying and exporting is still possible, because your drawings are saved as regular SVG files.

If you later switch back to neo Pro, all Pro features are immediately available again without restrictions.

Yes! Top-class and fast support is a central component of a high-quality product for our paying users. Direct contact is our chance to get valuable feedback. We do everything we can to find the best possible solution for every concern.

Of course! You can ask us your questions anytime via our support page. We will respond shortly.