Frequently Asked Question
about client projects

There are licenses for 1, 5, or 25 websites. Each production website occupies one slot within the license — including within a WordPress Multisite installation. Development, testing, staging, or local environments are free and do not require a separate license as long as they are assigned to a licensed production site. Discounted license bundles for 5 or 25 websites can be selected directly via the pricing table or in the checkout. If you need more than 25 licenses, please contact us by email.

Yes!A domain transfer is completely possible. You can deactivate the license on the old domain and then reactivate it on the new domain. Alternatively, the assignment of licenses to domains can be viewed and adjusted at any time in the account. When you purchased the license, the access details were sent by email from neo-wp.com. If you have questions or problems, we're happy to help.

You have several options to activate your Pro plugin:

If you already have any neo plugin installed in the free version, you can enter your license key on the neo WP settings page in the WordPress backend. The Pro version will then be installed automatically and your license activated.

To make installation on multiple WordPress instances easier, you can also download the ZIP file of your Pro plugin directly here. Before downloading you enter your license key so it is integrated directly into the plugin.
When installing this ZIP file, no further entry of the license key is required because it is automatically read and activated from the ZIP file.

In your user account you can manage the assignment of licenses and domains. When you purchased the license, the access details were sent by email from neo-wp.com.

After purchase you will receive two emails with your invoice, the download linkand your personal license key. If the emails do not appear in your inbox, check the spam folder. Alternatively, you can find all information in your account. You can then easily install the plugin in your WordPress dashboard as a ZIP file via "Plugins > Add New > Upload Plugin" and enter the license key. The free neo plugins can then be deleted, they are no longer needed. Existing settings and content are of course retained when switching from Free to Pro.

Yes, of course! You can upgrade or downgrade your plan at any time. Log in to your account with the access details you received by email from neo-wp.com when you purchased the license. When upgrading you only pay a prorated amount — previous payments are credited as a discount. When downgrading the subscription period will be extended accordingly.

Yes! With an active license you automatically receive all updates such as security and bug fixes as well as new features and improvements. Before a new WordPress version becomes established, we ensure compatibility.

You also get access to all Pro features of new media plugins that will be released in the future. This keeps neo Pro always up to date, powerful and current for you. These updates are included in all premium plans as long as your license is active. In particular, with a Lifetime license you receive updates forever.

Yes! With neo Pro you get access to all neo plugins in a single ZIP file — at the price of a classic WP plugin. In the backend you decide which modules and features you want to activate and use. This way you pay a fair one-time price and assemble your system flexibly and efficiently.