Frequently Asked Question
about client projects

After purchase you will receive two emails with your invoice, the download link and your personal license key. If the emails don't appear in your inbox, check the spam folder. Alternatively, you can find all information in your account. You can then easily install the plugin in your WordPress dashboard as a ZIP file via “Plugins > Add New > Upload Plugin” and enter the license key. You can then delete the free neoPlugins, they are no longer needed. Existing settings and content are of course preserved when switching from Free to Pro.

There are licenses for 1, 5 or 25 websites. Each production website occupies one slot within the license—even within a WordPress multisite installation. Development, test, staging or local environments are free and do not require a separate license as long as they are associated with a licensed production site. Discounted license bundles for 5 or 25 websites can be selected directly via the pricing table or at checkout. If you need more than 25 licenses, please contact us by email.

Yes! A domain change is easily possible. You can deactivate the license on the old domain and then reactivate it on the new domain. The assignment of licenses to domains can also be viewed and adjusted at any time in the account. When you purchased the license, the access data was sent by email from neo-wp.com. If you have questions or problems we'll be happy to help.

You have several options to activate your Pro plugin:

If you already have any neoPlugin installed in the free version, you can enter your license key on the neo WP settings page in the WordPress backend. The Pro version will then be installed automatically and your license activated.

To make installation on multiple WordPress instances easier, you can also directly download the ZIP file of your Pro plugin here. Before downloading, enter your license key so it is integrated directly into the plugin.
When installing this ZIP file, no further entry of the license key is required because it is automatically read and activated from the ZIP file.

In your user account you can manage the assignment of licenses and domains. When you purchased the license, the access data was sent by email from neo-wp.com.

Yes, of course! You can upgrade or downgrade your plan at any time. To do so, log into your account with the access data you received by email from neo-wp.com when you purchased the license. When upgrading you only pay a prorated amount—previous payments are credited as a discount. When downgrading the subscription period will be extended accordingly.

Yes! With an active license you automatically receive all updates such as security and bug-fix updates as well as new features and improvements. Before a new WordPress version becomes widespread, we ensure compatibility.

You also get access to all Pro features of new media plugins that will be released in the future. This way neoPro always stays current, powerful and up to date for you. These updates are included in all premium plans as long as your license is active. In particular, with a lifetime license you receive updates forever.

Yes. One license covers both your live and development, staging, test and localhost environments such as dev.example.com. Addresses with endings or subdomains like dev, test, local, staging or example do not count against the license quota. Common hosting domains like *.cloudwaysapps.com, *.wpengine.com or *.instawp.co are also automatically recognized. A complete list of all recognized development domains can be found in the overview.

Yes! With neoPro you get access to all neoPlugins in a single ZIP file—at the price of a classic WP plugin. In the backend you decide which modules and features you want to activate and use. This way you pay a fair price once and put your system together flexibly and efficiently.