Frequently Asked Question
for client projects

After purchase you will receive two emails with your invoice, the download link and your personal license key. If the emails don’t appear in your inbox, check the spam folder. Alternatively, you can find all information in your account. You can then easily install the plugin in your WordPress dashboard as a ZIP file via “Plugins > Add New > Upload Plugin” and enter the license key. You can delete the free neoPlugins afterwards, they are no longer needed. Existing settings and content are of course preserved when switching from Free to Pro.

There are licenses for 1, 5, or 25 websites. Each live site occupies one slot within the license - including within a WordPress Multisite installation. Development, testing, staging, or local environments are free and do not require a separate license, provided they are assigned to a licensed production site. Discounted license bundles for 5 or 25 websites can be selected directly via the pricing table or at checkout. If you need more than 25 licenses, contact us by email.

Yes! A domain change is easily possible. You can deactivate the license on the old domain and then reactivate it on the new domain. The assignment of licenses to domains can alternatively be viewed and adjusted at any time in the account. When you purchased the license, the access data was sent to you by email from neo-wp.com. If you have questions or problems, we’ll be happy to help.

You have several options to activate your Pro plugin:

If you already have any neoPlugin installed in the free version, you can enter your license key on the neo WP settings page in the WordPress backend. The Pro version will then be installed automatically and your license activated.

To make installation on multiple WordPress instances easier, you can also download the ZIP file of your Pro plugin directly here. Before downloading, enter your license key so it is integrated directly into the plugin.
When installing this ZIP file, you don’t need to enter the license key again, as it is automatically read and activated from the ZIP file.

In your user account you can manage the assignment of licenses and domains. When you purchased the license, the access data was sent to you by email from neo-wp.com.

Yes, of course! You can upgrade or downgrade your plan at any time. To do so, log in to your account with the access data you received by email from neo-wp.com when you purchased the license. When upgrading you only pay a prorated amount - previous payments are credited as a discount. When downgrading, the subscription period is extended accordingly.

Yes! With an active license you automatically get all updates, like security and bug fixes as well as new features and improvements. We ensure compatibility even before a new WordPress version becomes widespread.

You also get access to all pro features of new media plugins that are released in the future. This keeps neoPro always up-to-date, powerful, and modern for you. These updates are included in all premium plans as long as your license is active. With a lifetime license you receive updates forever.

Yes. One license covers your live as well as development, staging, test, and localhost environments such as dev.example.com. Addresses with endings or subdomains like dev, test, local, staging or example do not count toward the license quota. Common hosting domains like *.cloudwaysapps.com, *.wpengine.com or *.instawp.co are also detected automatically. A complete list of all detected development domains can be found in the overview.

Yes! With neoPro you get access to all neoPlugins in a single ZIP file - at the price of a classic WP plugin. In the backend you decide which modules and features you want to enable and use. This way you pay a fair price once and assemble your system flexibly and efficiently.