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Frequently Asked Question
including updates
Are updates and new features included?
Yes! With an active license you automatically receive all updates such as security and bug fixes as well as new features and improvements. Even before a new WordPress version becomes established, we ensure compatibility.
You also get access to all pro features of new media plugins that will be released in the future. This way neoPro always stays up-to-date, powerful and current for you. These updates are included in all premium plans as long as your license is active. In particular, a lifetime license provides updates forever.
Related FAQs about updates included
Enter license key
Where do I enter my license key?You have several options to activate your pro plugin:
If you already have any neoPlugin installed in the free version, you can enter your license key on the neo WP settings page in the WordPress backend. The pro version will then be installed automatically and your license activated.
To make installation on multiple WordPress instances easier, you can also download the ZIP file of your pro plugin directly here. Before downloading, enter your license key so it is integrated into the plugin.
When installing this ZIP file, you will not need to re-enter the license key because it will be read and activated automatically from the ZIP file.
In your account you can manage the assignment of licenses and domains. When you purchased the license, the access data were sent to you by email from neo-wp.com.
After purchase
What happens after purchase?After purchase you will receive two emails with your invoice, the download link and your personal license key. If the emails do not appear in your inbox, check the spam folder. Alternatively, you can find all information in your account. You can then easily install the plugin in your WordPress dashboard as a ZIP file via “Plugins > Add New > Upload Plugin” and enter the license key. You can then delete the free neoPlugins, they are no longer needed. Existing settings and content are of course retained when switching from Free to Pro.
Multiple websites
Which license do I need for multiple websites?There are licenses for 1, 5 or 25 websites. Each production website occupies one slot within the license — including within a WordPress multisite installation. Development, test, staging or local environments are free and do not require their own license as long as they are assigned to a licensed production site. Discounted license bundles for 5 or 25 websites can be selected directly via the pricing table or at checkout. If you need more than 25 licenses, please contact us by email.
Change plan
Can I change my plan?Yes, of course! You can upgrade or downgrade your plan at any time. To do so, log into your account using the access data you received by email from neo-wp.com when purchasing the license. When upgrading you only pay a prorated amount — previous payments are applied as a credit. When downgrading the subscription period will be extended accordingly.
Move license
Can I move a license to another domain?Yes! A domain change is easily possible. You can deactivate the license on the old domain and then activate it again on the new domain. The assignment of licenses to domains can alternatively be viewed and adjusted at any time in the account. When you purchased the license, the access data were sent to you by email from neo-wp.com. If you have questions or problems we are happy to help you.
Development domains free?
Are dev, staging and localhost environments free?Yes. A license covers both your live and development, staging, test and localhost environments such as dev.example.com. Addresses with endings or subdomains like dev, test, local, staging or example do not count towards the license quota. Common hosting domains like *.cloudwaysapps.com, *.wpengine.com or *.instawp.co are also detected automatically. A complete list of all recognized development domains can be found in the overview.
