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Frequently Asked Question
about refunds
Does neo WP offer refunds?
Yes! After purchasing a plan, you are fully covered by our 14-day money-back guarantee. We stand behind the quality of our product. If you don’t like our plugin, we will refund your purchase amount 100% - no questions asked. Simply start the refund in the plugin admin settings via the menu item neo WP > Contact > Get refund.
Related FAQs about refunds
Subscriptions cancellable anytime
Can a plan be canceled at any time?Yes! If you ever decide neo WP isn’t the right plugin for your project, you can cancel your subscription and auto-renewal in your account. All plans are cancelable monthly, unless you have an annual or lifetime plan. After cancellation you can continue using the free plugins, but you will no longer receive pro updates or email support.
Payment methods
What payment methods can I use?All common credit cards, including Visa, Mastercard and American Express, as well as payments via PayPal are accepted. If you prefer another payment method, feel free to contact support - we’ll surely find a suitable solution.
Discounted plans
Do you offer discounted plans?Yes! We offer big discounts on annual plans when paid upfront. If you think an additional discount might apply to you - for example as a student - just send us an email. We’ll surely find a solution.
Undo?
Can I undo renames?Yes, the neo Rename plugin has an undo function that allows the previous filenames, titles and slugs to be restored after renaming.
