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Frequently Asked Question
move license
Can I move a license to another domain?
Yes! A domain change is easily possible. You can deactivate the license on the old domain and then reactivate it on the new domain. Alternatively, the assignment of licenses to domains can be viewed and adjusted at any time in the account. When you purchased the license, the access data was sent to you by e-mail from neo-wp.com. If you have questions or problems, we re happy to help.
Related FAQs about moving license
Change plan
Can I change my plan?Yes, of course! You can upgrade or downgrade your plan at any time. To do this, log in to your account with the access data you received by e-mail from neo-wp.com when you purchased the license. When upgrading you only pay a prorated amount - previous payments are credited as a discount. When downgrading the subscription period will be extended accordingly.
Enter license key
Where do I enter my license key?You have several options to activate your Pro plugin:
If you have already installed any neoPlugin in the free version, you can enter your license key on the neo WP settings page in the WordPress backend. The Pro version will then be installed automatically and your license activated.
To make installation on multiple WordPress instances easier, you can also directly download the ZIP file of your Pro plugin here. Before downloading enter your license key so that it is integrated directly into the plugin.
When installing this ZIP file no re-entry of the license key is then required, as it will be automatically read from the ZIP file and activated.
In your user account you can manage the assignment of licenses and domains. When you purchased the license the access data was sent to you by e-mail from neo-wp.com.
After purchase
What happens after the purchase?After the purchase you will receive two e-mails with your invoice, the download link and your personal license key. If the mails do not appear in the inbox, it is worth checking the spam folder. Alternatively, you can also find all information in your account. You can then easily install the plugin in your WordPress dashboard as a ZIP file via ldquo;Plugins > Add Plugin > Upload Pluginrdquo; and enter the license key. You can then delete the free neoPlugins, they are no longer needed. Existing settings and content are of course preserved when switching from Free to Pro.
