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Frequently Asked Question
move license
Can I move a license to another domain?
Yes! A domain change is possible without any problems. You can deactivate the license on the old domain and then reactivate it on the new domain. The assignment of licenses to domains can alternatively be viewed and adjusted at any time in the account. When you purchased the license, the access details were sent to you by e-mail from neo-wp.com. If you have questions or problems, we're happy to help.
Relevant FAQs about moving a license
Change plan
Can I change my plan?Yes, of course! You can upgrade or downgrade your plan at any time. To do so, log in to your account with the access data you received by email from neo-wp.com when you purchased the license. When upgrading you only pay a prorated amount - previous payments are credited as a discount. When downgrading, the subscription period is extended accordingly.
Enter license key
Where do I enter my license key?You have several options to activate your Pro plugin:
If you already have any neoPlugin installed in the free version, you can enter your license key on the neo WP settings page in the WordPress backend. The Pro version will then be installed automatically and your license activated.
To make installation on multiple WordPress instances easier, you can also download the ZIP file of your Pro plugin directly here. Before downloading, enter your license key so it is integrated directly into the plugin.
When installing this ZIP file, you don’t need to enter the license key again, as it is automatically read and activated from the ZIP file.
In your user account you can manage the assignment of licenses and domains. When you purchased the license, the access data was sent to you by email from neo-wp.com.
After purchase
What happens after purchase?After purchase you will receive two emails with your invoice, the download link and your personal license key. If the emails don’t appear in your inbox, check the spam folder. Alternatively, you can find all information in your account. You can then easily install the plugin in your WordPress dashboard as a ZIP file via “Plugins > Add New > Upload Plugin” and enter the license key. You can delete the free neoPlugins afterwards, they are no longer needed. Existing settings and content are of course preserved when switching from Free to Pro.
