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Frequently Asked Question
about entering license key
Where do I enter my license key?
You have several options to activate your Pro plugin:
If you already have any neo plugin installed in the free version, you can enter your license key on the neo WP settings page in the WordPress backend. The Pro version will then be installed automatically and your license will be activated.
To make installation on multiple WordPress instances easier, you can also download the ZIP file of your Pro plugin directly here. Before downloading, enter your license key so that it is integrated directly into the plugin.
When installing this ZIP file, you will not need to enter the license key again, as it will be read and activated automatically from the ZIP file.
In your account you can manage the assignment of licenses and domains. When you purchased the license, the access data was sent by email from neo-wp.com.
Related FAQs about entering license key
Change plan
Can I change my plan?Yes, of course! You can upgrade or downgrade your plan at any time. To do so, log in to your account with the access data you received by email from neo-wp.com when purchasing the license. When upgrading you only pay a prorated amount - previous payments are credited as a discount. When downgrading, the subscription period will be extended accordingly.
After purchase
What happens after the purchase?After purchase you will receive two emails with your invoice, the download link and your personal license key. If the emails do not appear in the inbox, check the spam folder. Alternatively, you can find all information in your account. You can then easily install the plugin in your WordPress dashboard as a ZIP file via “Plugins > Add New > Upload Plugin” and enter the license key. The free neo plugins can then be deleted, they are no longer needed. Existing settings and content are of course retained when switching from Free to Pro.
Multiple websites
Which license do I need for multiple websites?There are licenses for 1, 5 or 25 websites. Each production website occupies one slot within the license - also within a WordPress multisite installation. Development, test, staging or local environments are free and do not require their own license as long as they are assigned to a licensed production site. Discounted license bundles for 5 or 25 websites can be selected directly via the pricing table or at checkout. If you need more than 25 licenses, please contact us by email.
Move license
Can I move a license to another domain?Yes! A domain change is easily possible. You can deactivate the license on the old domain and then reactivate it on the new domain. The assignment of licenses to domains can alternatively be viewed and adjusted at any time in the account. When you purchased the license the access data was sent by email from neo-wp.com. If you have questions or problems we will be happy to help.
