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Frequently Asked Question
about entering license key
Where do I enter my license key?
You have several options to activate your Pro plugin:
If you already have any neoPlugin installed in the free version, you can enter your license key on the neo WP settings page in the WordPress backend. The Pro version will then be installed automatically and your license activated.
To make installation on multiple WordPress instances easier, you can also directly download the ZIP file of your Pro plugin here. Before downloading, enter your license key so it gets integrated into the plugin.
When installing this ZIP file, no further entry of the license key is required because it will be read and activated automatically from the ZIP file.
In your account you can manage license and domain assignments. When you purchased the license, the access details were emailed to you by neo-wp.com.
Related FAQs about entering license key
Change plan
Can I change my plan?Yes, of course! You can upgrade or downgrade your plan at any time. Log in to your account with the access details you received by email from neo-wp.com when you purchased the license. When upgrading, you only pay a prorated amount - previous payments are credited as a discount. When downgrading, the subscription period will be extended accordingly.
After purchase
What happens after the purchase?After the purchase you will receive two emails with your invoice, the download link and your personal license key. If the emails don't appear in your inbox, check the spam folder. Alternatively, you can find all information in your account. You can then easily install the plugin in your WordPress dashboard as a ZIP file via “Plugins > Add New > Upload Plugin” and enter the license key. You can delete the free neoPlugins afterwards, they are no longer needed. Existing settings and content are of course retained when switching from Free to Pro.
Multiple websites
Which license do I need for multiple websites?There are licenses for 1, 5 or 25 websites. Each production website occupies one slot within the license - including within a WordPress Multisite installation. Development, test, staging or local environments are free and do not require a separate license, provided they are assigned to a licensed production site. Discounted license packages for 5 or 25 websites can be selected directly via the pricing table or in the checkout. If you need more than 25 licenses, contact us by email, please.
Move license
Can I move a license to another domain?Yes! A domain change is easily possible. You can deactivate the license on the old domain and then reactivate it on the new domain. The assignment of licenses to domains can alternatively be viewed and adjusted in the account at any time. When you purchased the license, the access details were emailed to you by neo-wp.com. If you have questions or problems, we'll be happy to help.
