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Frequently Asked Question
change plan
Can I change my plan?
Yes, of course! You can upgrade or downgrade your plan at any time. To do this, log in to your account with the credentials you received by email from neo-wp.com when you purchased the license. When upgrading, you only pay a prorated amount - previous payments are applied as a credit. When downgrading, the subscription period will be extended accordingly.
Related FAQs about changing plan
Enter license key
Where do I enter my license key?You have several options to activate your Pro plugin:
If you already have any neoPlugin installed in the free version, you can enter your license key on the neo WP settings page in the WordPress backend. The Pro version will then be installed automatically and your license activated.
To make installation on multiple WordPress instances easier, you can also download the ZIP file of your Pro plugin directly here. Before downloading, enter your license key so it is integrated directly into the plugin.
When installing this ZIP file, you don’t need to enter the license key again, as it is automatically read and activated from the ZIP file.
In your user account you can manage the assignment of licenses and domains. When you purchased the license, the access data was sent to you by email from neo-wp.com.
Use a plugin individually
Can I use a Pro plugin individually?Yes! With neoPro you get access to all neoPlugins in a single ZIP file - at the price of a classic WP plugin. In the backend you decide which modules and features you want to enable and use. This way you pay a fair price once and assemble your system flexibly and efficiently.
Move license
Can I move a license to a different domain?Yes! A domain change is easily possible. You can deactivate the license on the old domain and then reactivate it on the new domain. The assignment of licenses to domains can alternatively be viewed and adjusted at any time in the account. When you purchased the license, the access data was sent to you by email from neo-wp.com. If you have questions or problems, we’ll be happy to help.
