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Frequently Asked Question
about updates included
Are updates and new features included?
Yes! With an active license you automatically receive all updates such as security and bugfix updates as well as new features and improvements. Even before a new WordPress version becomes established, we ensure compatibility.
You also get access to all pro features of new media plugins that will be released in the future. This keeps neoPro always up-to-date, powerful and state-of-the-art for you. These updates are included in all premium plans as long as your license is active. In particular, with a lifetime license you receive updates forever.
Related FAQs about updates included
Enter license key
Where do I enter my license key?You have several options to activate your pro plugin:
If you already have any neoPlugin installed in the free version, you can enter your license key on the neo WP settings page in the WordPress backend. Afterwards the pro version will be installed automatically and your license activated.
To simplify installation on multiple WordPress instances, you can also download the ZIP file of your pro plugin directly here. Before downloading, enter your license key so it is integrated directly into the plugin.
When installing this ZIP file, no further entry of the license key is required because it is automatically read from the ZIP file and activated.
In your account you can manage the assignment of licenses and domains. When the license was purchased, the access data were sent by e-mail from neo-wp.com.
Multiple websites
Which license do I need for multiple websites?There are licenses for 1, 5 or 25 websites. Each production website occupies one seat within the license - also within a WordPress multisite installation. Development, test, staging or local environments are free and do not require their own license, provided they are assigned to a licensed production site. Discounted license bundles for 5 or 25 websites can be selected directly via the pricing table or in the checkout. If you need more than 25 licenses, please contact us by e-mail.
Change plan
Can I change my plan?Yes, of course! You can upgrade or downgrade your plan at any time. To do this, log in to your account with the access data you received by e-mail from neo-wp.com when purchasing the license. When upgrading you only pay a prorated amount - previous payments are credited as a discount. When downgrading, the subscription period will be extended accordingly.
After purchase
What happens after purchase?After purchase you will receive two e-mails with your invoice, the download link and your personal license key. If the e-mails do not appear in the inbox, check the spam folder. Alternatively, you can find all information in your account. You can then easily install the plugin in your WordPress dashboard as a ZIP file via "Plugins > Add New > Upload Plugin" and enter the license key. You can then delete the free neoPlugins, they are no longer needed. Existing settings and content are of course retained when switching from free to pro.
Move license
Can I move a license to another domain?Yes! A domain change is possible without any problems. You can deactivate the license on the old domain and then reactivate it on the new domain. The assignment of licenses to domains can alternatively be viewed and adjusted at any time in the account. When the license was purchased, the access data were sent by e-mail from neo-wp.com. If you have questions or problems we will gladly help you.
