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Frequently Asked Question
about updates included
Are updates and new features included?
Yes! With an active license you automatically receive all updates such as security and bugfix updates as well as new features and improvements. We ensure compatibility even before a new WordPress version becomes established.
You also get access to all pro features of new media plugins that will be released in the future. This keeps neo Pro always up-to-date, powerful and current for you. These updates are included in all premium plans as long as your license is active. In particular, a lifetime license provides updates forever.
More on the topic:
Related FAQs about updates included
Enter license key
Where do I enter my license key?You have several options to activate your pro plugin:
If you already have any neo plugin installed in the free version, you can enter your license key on the neo WP settings page in the WordPress backend. The pro version will then be installed automatically and your license activated.
To make installation on multiple WordPress instances easier, you can also download the ZIP file of your pro plugin directly here. Before downloading you enter your license key so it is directly integrated into the plugin.
When installing this ZIP file, you do not need to re-enter the license key because it is read and activated automatically from the ZIP file.
In your account you can manage assignment of licenses and domains. When you purchased the license, the access data was sent by e-mail from neo-wp.com.
Multiple websites
Which license do I need for multiple websites?There are licenses for 1, 5 or 25 websites. Each production website occupies one slot within the license – including within a WordPress multisite installation. Development, testing, staging or local environments are free of charge and do not require a separate license as long as they are assigned to a licensed production site. Discounted license bundles for 5 or 25 websites can be selected directly via the pricing table or in the checkout. If you need more than 25 licenses, please contact us by e-mail.
Change plan
Can I change my plan?Yes, of course! You can upgrade or downgrade your plan at any time. Log in to your account with the credentials you received by e-mail from neo-wp.com when you purchased the license. When upgrading you only pay a prorated amount – previous payments are credited as a discount. When downgrading the subscription period will be extended accordingly.
After purchase
What happens after the purchase?After the purchase you will receive two e-mails with your invoice, the download link and your personal license key. If the mails do not appear in the inbox, check the spam folder. Alternatively, you can find all information in your account. You can then easily install the plugin in your WordPress dashboard as a ZIP file via “Plugins > Add New > Upload Plugin” and enter the license key. You can then delete the free neo plugins, they are no longer needed. Existing settings and content are of course preserved when switching from Free to Pro.
Move license
Can I move a license to another domain?Yes! A domain change is easily possible. You can deactivate the license on the old domain and then reactivate it on the new domain. The assignment of licenses to domains can alternatively be viewed and adjusted in the account at any time. When you purchased the license, the access data was sent by e-mail from neo-wp.com. If you have questions or problems we are happy to help.
