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Frequently Asked Question
move license
Can I move a license to another domain?
Yes! A domain change is easily possible. You can deactivate the license on the old domain and then reactivate it on the new domain. The assignment of licenses to domains can alternatively be viewed and adjusted at any time in the account. The credentials were sent to you by e-mail from neo-wp.com when you purchased the license. If you have any questions or problems we're happy to help.
Related FAQs about moving a license
Change plan
Can I change my plan?Yes, of course! You can upgrade or downgrade your plan at any time. To do this, log into your account with the credentials you received by e-mail from neo-wp.com when you purchased the license. For an upgrade you only pay a pro-rated amount - previous payments are credited as a discount. For a downgrade the subscription period will be extended accordingly.
Enter license key
Where do I enter my license key?You have several options to activate your Pro plugin:
If you have already installed any neo plugin in the free version, you can enter your license key on the neo WP settings page in the WordPress backend. The Pro version will then be installed automatically and your license activated.
To make installation on multiple WordPress instances easier, you can also download the ZIP file of your Pro plugin directly here. Before downloading you enter your license key so that it is integrated directly into the plugin.
When installing this ZIP file no further entry of the license key is required as it is automatically read and activated from the ZIP file.
In your user account you can manage the assignment of licenses and domains. The credentials were sent to you by e-mail from neo-wp.com when you purchased the license.
