General Terms and Conditions for neo WP WordPress Plugins

1. Scope & Subject Matter of the Contract

1.1 These GTC apply to all contracts between neo WP - Media Plugins for WordPress (Ingenieurbüro Glaser, Dipl.-Ing. Johannes Glaser, Mainstraße 52, 97334 Nordheim, Germany, VAT ID DE309702751) and business customers (§ 14 BGB) for the delivery and use of WordPress plugins.
1.2 The license and payment terms supplement and take precedence over the Freemius EULA and Terms of Service on behalf of neoWP.

2. Conclusion of Contract

2.1 The purchase contract is concluded when the customer's offer is accepted by Freemius, Inc. (9450 SW Gemini Dr, Beaverton, OR 97008, USA). Freemius acts as an authorized reseller on behalf of and for the account of neoWP.
2.2 Offers on the website are non-binding. Acceptance is made by confirmation via e-mail and provision of the license key.

3. Prices & Payment

3.1 All prices on the website and in offers are net plus the applicable statutory VAT. Prices are non-binding and may be adjusted.
3.2 For service recipients who are entrepreneurs with a valid VAT ID within the EU, the reverse-charge procedure (§ 14c UStG) applies; in such cases the invoice does not show German VAT.
3.3 Shipping or other incidental costs do not apply, as delivery is digital.
3.4 Payment processing and invoicing are handled by Freemius. Due dates are determined by Freemius conditions; the invoice contains — if applicable — a VAT breakdown or a note on reverse charge.

4. License Terms

4.1 Detailed provisions on installation limits, scope of functionality, prohibitions, upgrades and license key activation are conclusively regulated in the Freemius EULA. Instructions for activating your license key can be found at
Freemius License Activation.
4.2 Brief overview of the models:

• Free Version: free of charge, no entitlement to updates or support
• Pro Version: paid, entitles you to updates & support during the active license period
• Lifetime License: one-time payment, entitles you to updates & support as long as the product is actively developed

5. Updates & Support

5.1 Pro licenses: neo WP provides updates and email support starting from the purchase date.
5.2 Lifetime licenses: updates and email support as long as the product is actively developed.
5.3 Support requests are handled on a best-effort basis, usually within 5 working days; there is no guarantee of success. Support applies only to active licenses and standard functionalities.
5.4 Optionally you can participate in the Freemius Opt-In program; details can be found at Freemius Opt-In.

6. Term, Renewal & Termination

6.1 Fixed-term licenses (monthly/annual subscription) automatically renew for the chosen term unless canceled at least 14 days before expiry.
6.2 Termination is conveniently done via the Freemius cancellation button in the customer dashboard or via the support form. The license remains fully usable until the end of the paid period.
6.3 The right to extraordinary termination for good cause remains unaffected.

7. Warranty & Duty to Inspect and Report

7.1 neo WP warrants that the plugin at the time of provision essentially corresponds to the respective product description and is provided without serious defects. Warranty claims exist only for technical defects that were present at the time of provision and are not attributable to third-party components (e.g., themes, plugins, server environment). The prerequisite is that the customer complies with the system requirements recommended by neo WP (e.g., WordPress and PHP version). The warranty period for entrepreneurs is 12 months from provision (§ 438 para. 1 no. 3 BGB).
7.2 The customer is obliged to inspect the plugin immediately after provision, perform a backup before installation and notify apparent defects in writing within 14 days (§ 377 HGB). If the timely notice of defects is omitted, the service is deemed approved.
7.3 In the event of warranty, subsequent performance is provided at neo WP's discretion by correcting defects or providing an update. Further claims — in particular for damages or compensation for consequential damages — are excluded to the extent permitted by law.

8. Limitation of Liability

8.1 neo WP is fully liable for intent, gross negligence, fraudulent concealment of defects and for damages resulting from injury to life, body or health.
8.2 For simple negligence neo WP is only liable for the breach of material contractual obligations (cardinal obligations) and is limited in amount to the typically foreseeable damage.
8.3 Any further liability — in particular for lost profits, data loss or other consequential damages — is excluded.

9. Amendments to these GTC

9.1 neo WP may amend these GTC with three months' prior notice by e-mail, provided that no essential contractual obligations are adversely affected.
9.2 Material changes will be communicated at least 6 weeks before they take effect; if no objection is raised, the changes are deemed accepted.

10. Law & Jurisdiction

10.1 German law applies to the exclusion of the UN Sales Convention.
10.2 Exclusive place of jurisdiction for all disputes is, as far as permissible, Nordheim am Main (Germany).

11. Severability Clause

Should any provision of these GTC be invalid, the validity of the remaining provisions shall remain unaffected. The invalid clause shall be replaced by a provision that comes closest to the economic purpose.

12. Contact

If you have questions about our plugins, licenses or these GTC visit the page Contact.