General Terms and Conditions for neo WP WordPress Plugins

1. Scope & Subject Matter of the Contract

1.1 These GTC apply to all contracts between neo WP - Media Plugins for WordPress (Ingenieurbüro Glaser, Dipl.-Ing. Johannes Glaser, Mainstraße 52, 97334 Nordheim, Germany, VAT ID DE309702751) and business customers (§ 14 BGB) regarding the delivery and use of WordPress plugins.
1.2 The license and payment terms additionally and primarily regulate the Freemius EULA and Terms of Service on behalf of neoWP.

2. Conclusion of Contract

2.1 The purchase contract is concluded upon acceptance of the customer's offer by Freemius, Inc. (9450 SW Gemini Dr, Beaverton, OR 97008, USA). Freemius acts as an authorized reseller on behalf of and for the account of neoWP.
2.2 Offers on the website are non-binding. Acceptance occurs by confirmation via email and provision of the license key.

3. Prices & Payment

3.1 All prices on the website and in offers are net plus the applicable statutory VAT. Prices are non-binding and may be adjusted.
3.2 For recipients who are entrepreneurs with a valid VAT ID within the EU, the reverse charge procedure (§ 14c UStG) applies; in these cases, the invoice does not show German VAT.
3.3 Shipping or other incidental costs do not apply as delivery is digital.
3.4 Payment processing and invoicing are handled via Freemius. The due date is based on Freemius conditions; the invoice contains - if applicable - a VAT statement or a note on reverse charge.

4. License Terms

4.1 Detailed provisions on installation limits, scope of functions, prohibitions, upgrades, and license key activation are conclusively regulated in the Freemius EULA. Instructions for activating your license key can be found at
Freemius License Activation.
4.2 Brief overview of the models:

• Free Version: free of charge, no update or support claims
• Pro Version: paid, entitles you to updates & support during the active license period
• Lifetime License: one-time payment, entitles you to updates & support as long as the product is actively developed

5. Updates & Support

5.1 Pro licenses: neo WP provides updates and email support from the date of purchase.
5.2 Lifetime licenses: updates and email support as long as the product is actively developed.
5.3 Support requests are handled on a "best effort" basis, usually within 5 business days; there is no guarantee of success. Support applies exclusively to active licenses and standard functionalities.
5.4 Optionally, you can participate in the Freemius Opt-In program; details can be found at Freemius Opt-In.

6. Term, Renewal & Termination

6.1 Fixed-term licenses (monthly/annual subscription) automatically renew for the chosen term unless canceled at least 14 days before expiration.
6.2 Cancellation is conveniently done via the Freemius cancellation button in the customer dashboard or via the support form. The license remains fully usable until the end of the paid period.
6.3 The right to extraordinary termination for good cause remains unaffected.

7. Warranty & Duty to Complain

7.1 neo WP guarantees that the plugin essentially corresponds to the respective product description at the time of provision and is delivered without serious defects. Warranty claims exist exclusively for technical defects present at delivery and not attributable to third-party components (e.g., themes, plugins, server environment). The prerequisite is that you comply with the system requirements recommended by neo WP (e.g., WordPress and PHP version). The warranty period for entrepreneurs is 12 months from provision (§ 438 para. 1 no. 3 BGB).
7.2 You are obliged to check the plugin immediately after provision, perform a data backup before installation, and report recognizable defects in writing within 14 days (§ 377 HGB). If timely complaint is omitted, the service is deemed approved.
7.3 In case of warranty, subsequent performance is at neo WP's choice by error correction or provision of an update. Further claims - especially for damages or consequential damages - are excluded as far as legally permissible.

8. Limitation of Liability

8.1 neo WP is fully liable for intent, gross negligence, fraudulent concealment of defects, and damages from injury to life, body, or health.
8.2 For simple negligence, neo WP is liable only for breach of essential contractual obligations (cardinal obligations) and limited to typically foreseeable damage.
8.3 Any further liability - especially for lost profits, data loss, or other consequential damages - is excluded.

9. Changes to these GTC

9.1 neo WP can change these GTC with three months' notice by email, provided no essential contractual obligations are affected.
9.2 Essential changes will be communicated at least 6 weeks before taking effect; if no objection is made, changes are deemed accepted.

10. Law & Jurisdiction

10.1 German law applies excluding UN sales law.
10.2 Exclusive jurisdiction for all disputes is, as far as permissible, Nordheim am Main (Germany).

11. Severability Clause

If any provision of these GTC is invalid, the validity of the remaining provisions remains unaffected. The invalid clause shall be replaced by a provision that comes closest to the economic purpose.

12. Contact

If you have questions about our plugins, licenses, or these GTC please visit the page Contact.